A native iOS app for Event Management, Root Cause Analysis and Cross-silo Collaboration
A native iOS app for Device Monitoring and Service Level Agreement (SLA) Reporting
A virtual appliance to interface with your EMC tools to provide API-driven event, topology, and CMDB integration with your IT service management platform
iQ Consult Products
iQ Consult has developed its own proprietary products which are complimentary solutions to our vendor's products. From iPhone/iPad applications, to cross-platform integrations, interfacing with the EMC and VMware product range.
All IT infrastructures experience breakages and downtimes.
Monitoring technologies allow us to observe events that occur throughout the infrastructure, however these events can occur at any time.
Often, it's very difficult to collaborate across silos with all infrastructure stakeholders to pinpoint and solve problems.
iQ Consult has the perfect tool: m.Monitor, allowing your staff to reduce response and resolution time of issues in your infrastructure with instant collaboration tools.
- Root Cause Analysis
- Push notifications
- Follow events
- Sharing - start conference calls instantly from your mobile device with your team
- Create emails containing event information
m.Reports brings device monitoring, performance, capacity, and SLA reporting to your fingertips, no matter where you are.
Complimenting your EMC Service Assurance and Storage Resource Management suites, m.Reports allows you to view the state of your environment on the move. Set up notifications, quickly email reports to your team, and monitor individual devices or the infrastructure as a whole, all from your phone or tablet.
- Secure, low bandwidth interface to protect your data and your mobile quota
- Intelligent caching for responsiveness and to reduce bandwidth requirements
- Email reports directly to your team
- A redesigned interface for natural navigation on mobile devices
- Customisable dashboards so you can quickly see the information relevant to you
- Push notifications so you know when something has happened in your environment
The m.Appliance that delivers the interface for the m.Monitor and m.Reports mobile applications can be used as a platform for integration between your other tools and your EMC Service Assurance Suite or Storage Resource Management platforms.
The m.Appliance is a small, lightweight virtual machine that connects to the EMC tools and provides a robust, secure webservice API that can be consumed by other tools to import or extract information into or out of your EMC tools.
Platform Monitoring & Management
Our specialty lies in the monitoring and management of all IT infrastructure.
We can help you deploy and Enterprise IT Monitoring and Management system
with the following features.
Don't just monitor devices and their components individually, discover and map the links between devices to determine how all your IT infrastructure connects together.
Root Cause Analysis
By knowing the topology of your environment, root cause analysis can be performed to determine the cause of an issue that impacts multiple components or devices, significantly minimising the event noise operation staff need to respond to, and getting the focus on fixing the issue sooner.
Cross Silo Monitoring and Event Consolidation
Monitor all of your IT infrastructure infrastructure with one set of tools. Create a single pane of glass to get information about your whole environment in one place.
Allow the system to automatically discover device additions or changes. Remove the complexity of maintaining the monitoring systems by letting them do the work automatically.
Business Service Impact
Map IT infrastructure to your business services, so that when there's an issue with a device or component, the impact to your business is clearly evident and can be acted on with the appropriate priority.
Configuration, Change, and Compliance
Ensure that all changes to devices configurations are captured in case of needing to back out or restore service after an outage. Maintain configuration standards for your network devices, and automatically ensure that device configurations match those standards and remediate deviations.
View information about all of your IT infrastructure and service delivery in one place. Create individual report dashboards and custom reports, so that the information important to you is easy to access and visualise.
Flexible Thresholds and Alerting
Apply thresholds to meet the capacity and performance requirements for your business and operating model. Know when something is happening before it impacts your business.
Public & Private Virtualised Environments
If you're looking to move your infrastructure into one of the major cloud infrastructure providers, we can help you choose the best vendor and best approach to suite your organisation's needs.
We can help you plan the deployment of your infrastructure into the cloud in order to minimise the downtime during migration, minimise the ongoing infrastructure costs, and maximise the flexibility through leveraging the features of the chosen cloud provider.
If you're looking to virtualise your IT infrastructure and/or move to an IT-as-a-Service model for your organisation, we can help you build the platform with the features your organisation needs to maximise the return on your investment.
We can help you make the most of the virtualisation process to ensure the resulting infrastructure has the elasticity to handle changing business needs, maximises the utilisation of the available resources, minimises the infrastructure cost and energy usage, with the flexibility to rapidly deliver resources on time when your business needs them, and the robustness to handle underlying infrastructure outages to keep your business running.
Why not both? If your business is not able to move everything to the public cloud, but you still want to make use of the rapid scalability or features that public cloud providers can supply, we can help you plan and build your IT environment to make the most of onsite and public cloud infrastructure.
Unified Network, Compute, and Storage
Whether it's a greenfield deployment or an evolution of your existing platform, we can help your business make the most of the virtualisation and software-defined revolution.
We can help you make the most of your converged, webscale, or unified infrastructure.
Don't buy new hardware every time you need to deploy a new feature or service. With the right approach, you can make the required changes without having to run any new cables.
Abstract Your Hardware
Pool resources according to capabilities, and deploy services based on service level requirements instead of tying them to specific hardware.
Make the most of your infrastructure investments. Maximise the resource utilisation, minimise the energy consumption, and best of all reduce the ongoing maintenance costs for keeping your business running.
Automation and Integration
We have proven experience in the integration of IT tools and the automation of tasks to ensure that your operations staff can focus on the important items to keep your business running, and let the day to day items take care of themselves.
Update your CMDB automatically whenever a new device is discovered in your monitoring tools, or automatically populate your monitoring tools whenever a new device is added to your CMDB.
Have your monitoring tools automatically generate an incident in your IT service management platform whenever an event is detected that requires action from your operations teams.
Maintenance and Changes
Put devices into maintenance and/or suppress events for devices under known change windows so that operations staff are not responding to events raised due to impacts of a change.
Use runbook automation to let your business users perform common tasks, obtain services IT, or self-provision resources without interrupting your operations teams from keeping your business running.
Many IT environments have multiple monitoring tools or element managers for different IT silos in order to leverage proprietary features for the different vendors. We have extensive experience in integrating the output from the element managers or other monitoring tools into a single location in a manager-of-managers approach so that you can see all of the events and information from all of your IT tools in the one place.
m.Monitor puts the information collected by your monitoring tools at your fingertips. See all events, topology maps, device details, and assignment information on your mobile, no matter where you are.
For more information, please see the m.Monitor entry in the iQ Consult Products entry above.
m.Reports allows you to access the collected performance, capacity, and SLA monitoring data on your mobile device. See how your infrastructure is performing, any time from anywhere.
For more information, please see the m.Reports entry in the iQ Consult Products entry above.